CUSTOMER SUCCESS COORDINATOR

Honolulu, HI
Full Time
Experienced

JOIN THE BEST AND BRIGHTEST IN ORTHODONTICS

Kim Orthodontics is a world-class, fully digital orthodontic practice specializing in Invisalign treatment.  Combining award-winning expertise with best-in-class technology, we work passionately to provide an exceptional patient experience and the most beautiful smiles around. What you can expect to enjoy:

  • 4-day workweek
  • Major holidays off
  • Competitive pay
  • We welcome non-dental candidates of all work backgrounds
  • Industry-leading orthodontic training
  • Ample free employee parking at both office locations
  • Footsteps away from Ala Moana Center


We are a high-tech, patient-oriented orthodontic practice that is well-known for our techniques with Invisalign.

We are seeking a reliable, organized, detail-oriented individual with excellent communication skills and a positive attitude.  The right individual should have exceptional interpersonal skills and a passion for helping others.

 Position Details

  • Communicate with and coach patients throughout their orthodontic treatment
  • Communicate with patients via phone, text, email, messaging, and video conferencing
  • Manage telehealth dashboards, notifications, protocols, and systems
  • Create systems, scripting, and protocols for other team members
  • Coordinate and schedule in-person and tele-health appointments
  • Digital charting and scheduling
  • Taking digital radiographs and photographs
  • Taking 3D iTero intra-oral scans
  • Adjusting Invisalign appliances
  • Assisting in the placement and removal of appliances
  • Sterilizing instruments and operatories

 Qualifications

  • High school degree or higher
  • Minimum of 2 years of work experience
  • Previous sales or customer service experience
  • Previous orthodontic experience is preferred but not required

Helpful Characteristics

  • Exceptional verbal and written communication skills
  • Enthusiasm and high energy
  • Enjoy working with patients of all ages – from children to seniors
  • Ability to deliver exceptional and consistent customer service
  • Ability to use software applications, enter data, and process information
  • Understanding digital applications, such as chat, text, email, and the web
  • Expert at spotting, deciphering, and fixing issues with technological and clinical requirements
  • Ability to motivate and encourage
  • Ability to work unsupervised and independently
  • Ability to establish priorities for patient care

Schedule

  • 4 Days per week
  • 2 Saturdays per month
  • Will be based at Ala Moana

 

Compensation Package

  • Performance Bonuses (after probationary period)
  • Comprehensive Health Insurance – Medical, Dental, Vision, Drug
  • 401k Profit Sharing (after 1 year of full-time employment)
  • Paid Vacation (after 1 year of full-time employment)
  • Continuing Education

To find out more about exciting career opportunities at Kim Orthodontics, visit us at https://kimbraces.com/careers

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